Contact and support
Contact and support
Check tracking status
Our Customer Care Centre phoneline will be closed on Friday 20 June in observation of Matariki, however you can still submit an enquiry online during this time. Normal hours resume 8:00am Monday 23 June.
Latest delivery updates
Within New Zealand
No delays*
No significant delays.
Sending overseas
Up to 6 days delay¹
1 day for all parcels leaving NZ. 1-2 days to some areas in the Middle East. 6 days when sending to Europe and Africa.
Receiving from overseas
Minor mail delays²
Up to 2 working day delay for mail arriving from overseas. No significant parcel delays.
* Additional working days delay on top of our normal delivery targets.
¹ Additional delays may occur for parcels being sent overseas at the final delivery stage within the destination country.
² For the final delivery stage, please refer to delays within New Zealand.
Frequently asked questions
Delayed & damaged
Sending
Other
Submit an enquiry
Parcel enquiry
Request help if your parcel is delayed, it shows as delivered but you haven't received it, or it was received damaged or with contents missing.
Mail enquiry
Enquire about mail redirection, holding your mail, or any issues with mail delivery, including Rural Delivery & updating postal details.
You Shop
Send a question about the You Shop service or request help with your parcel sent via our international warehouse.
Online shop order
Enquire about your NZ Post online shop order or about buying prepaid postage, packaging & stamps.
Ways to contact us
Make an online enquiry
Please choose the best enquiry form for your situation so we can assist you quickly.
Call us
In NZ or overseas: +64 9 977 0102
We're available Monday to Friday, 8am to 5.30pm, excluding public holidays.
Write to us
NZ Post
Customer Care Centre
Private Bag 208038
Highbrook
Auckland 2161